Digital Transformation Strategies for the Automotive Sector

​Centuries ago transport meant travelling by horse and carriage. From then the automotive industry has revolutionized with the help of many technological advancements. The digital wave is expanding this revolution even more. The internet, smartphone, wireless networks and communication has made things convenient and changed consumer expectations.
Trends in the market are transforming the automotive industry with the change cycle starting with the highly empowered consumer. Customers are now well versed with the digital changes and benefits they offer in all walks of life. For them technology, including cars is not only about the purpose they serve but about a heightened experience. 
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Image Reference Source: https://www.techarcis.com/qa-testing-automotive-sector-driven-digital-technologies/
In order to meet the customer’s demands, companies are in dire need to reinvent the core processes for businesses with the help of latest software systems, robotics, artificial intelligence and virtual reality. In this competitive market, it is important for car manufacturers to adopt technology and integrate the systems to ensure they survive.
By 2020 it is believed that the growing digitization and advancement in technology will increase automotive investments to $82 billion. This industry needs to adapt to and deal with a digitally enhanced consumers demands for an enhanced experience while:

  • Researching what car to buy
  • Purchasing a vehicle
  • Operating a car

Source:https://www.forbes.com/sites/danielnewman/2017/07/25/top-6-digital-transformation-trends-in-automotive/

What Does Digital Transformation Involve?
In this era of technological advancements, it is believed that businesses and industries would be vulnerable if they don’t innovate and create new business models. It is not sufficient to take on the latest technologies but it needs to be a process of transformation right from core systems, back end work to future digital visions and goals.
The automotive industry needs to increase their value add not just their level of production. A host of interrelated things can be considered for disruptive or transformational technologies which affect the following:

  • Product design
  • Sourcing materials
  • Manufacturing processes
  • Management practices
  • Information systems
  • Customer expectations and relationships

Unlike other transformations, the automotive industry has more to lose if they do not address the issue of digitization successfully. The strategies adopted need to be well planned and thought out in terms of how processes can be improved and how data analysis can help address customer preferences.
Source: https://www.arcweb.com/blog/digital-transformation-strategies-automotive-sector

Digital Transformation Strategies for the Automotive Sector
For companies wishing to stay ahead of the competition, their operating models will need to be modified so they can take advantage of the new technologies and be successful in this volatile market. 

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Image Reference Source: https://cloud.oracle.com/automotive
The value propositions would need to be reshaped i.e. Products, services and customer engagement can be reshaped with all the information big data provides. Implementing this requires the firm to integrate all business activities and to optimize the use of data related to those activities.
Source: http://www.digitaljournal.com/business/digital-transformation-strategy-for-the-automotive-sector/article/531558
Let us have a look at some key strategies which would benefit the automotive industry:

Automatic Cars
There was a time when this would only be possible in sci-fi movies. However autonomous driving is predicted to be the next normal. GPS, camera sensors and algorithm’s makes it possible for these vehicles to safely navigate all circumstances.
Autonomous vehicles are also believed to be safer than regular cars as they can be controlled remotely and are expected to reduce the accident rates. With no driver, the experience is all about the passenger and extra attention would need to be given to the product design to ensure the customer has a heightened experience.

Transparency and Communication
 Personalizing a consumers experience and customizing their demands becomes easier as a digitized supply chain is more connected and leads to an improvement in manufacturing. This helps reduce the costs and engages a consumer.
Digitization allows for more transparency in the supply chain, manufacturing, designing as well as the delivery. Feedback is instant and artificial intelligence makes it possible for any discrepancies to be addressed and dealt with without delay.
Vehicles are also more connected to drivers like their smartphones, tablets and wearable’s. Right from assisted parking to infotainment on the dashboard, the cars need to be ready to satisfy the customer’s expectations.

Predictive Maintenance
Getting an alert or notification in case a part needs to be replaced or maintained can be done automatically and does not need a trip to a garage. Advanced self-diagnostic systems make it possible to alert the driver instantly.
Internet of things allows cars to be monitored remotely and ensure safety, fuel optimization and even monitor everyday safety. It is believed that by 2022, 24% of automotive manufacturers will have smart factories, showing their enthusiasm to translate this transformation with tangible results.
Source:https://www.ge.com/digital/blog/why-automotive-manufacturers-need-kick-digital-transformation-gear

Share a Ride
Private and public car sharing or ride sharing is an element of our daily lives now. For example:

  • Uber
  • Lyft

Privately owned cars are being used as forms of transit and service oriented. This increases the scope for consumers to save money but could hamper the automotive industry. The companies would need to look at ways to grow in ridesharing, like tying up with tech-companies, in order to maintain their customer loyalty or increase it.

Security
With digitization comes the added threat of cybercrimes. The automotive industry is data driven and smart cars, ride share apps, collect data about the driver or even passenger. Consumers can benefit from this but in the wrong hands this data can be lethal.
Manufactures know and understand the need for added protection and security which is why they need to keep advancing with the latest trends in the digital revolution. Digitization not only increases automation but also introduces new software’s to the industry which the companies must adapt to.
Source: https://www.bearingpoint.com/en/our-expertise/industries/automotive/digital-transformation-in-the-automotive-sector/

Digital Showrooms
The consumer today is well researched before they even enter a showroom to physically look at a car. It is no longer only about the salesman making a pitch regarding features because chances are they not only know the features of that car but of other models as well.
Showrooms now have virtual reality capabilities where only a handful of cars are on display but giant video screens display the relevant information. Virtual reality makes it possible for consumers to know the car inside and out. 

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Image Reference Source: https://www.acea.be/industry-topics/tag/category/research-and-innovation
In Conclusion

Digitized technologies are transforming every aspect of the automotive industry and the connectivity provided is helping bridge the gap between a company and its consumers. It is believed that this is a $0.67 trillion of value at stake for automotive players and a further $3.1 trillion of societal benefits as a result of digital transformation of the industry until 2025.
Source: http://reports.weforum.org/digital-transformation/reinventing-the-wheel-the-digital-transformation-of-the-automotive-industry/
We may still be sometime away from completely autonomous cars but we are soon approaching a time where travel might not require driving at all. If you would like to discuss digital strategies, you can contact the App Scoop mobile app development Vancouver team on https://app-scoop.com/contact-us.html.

Digital Transformation in Mining

The digital revolution sweeping the globe has created opportunities for companies to fundamentally change and evolve their business model. It has unlocked a more customer centric, personalized, profit increasing, innovative and safety oriented opportunities for businesses.
In this changing market, the challenges faced by companies need to be tackled and addressed on priority. Many companies have been operating the same way for decades. Yet, they need to digitize their core processes to keep pace in this competitive market.
Let us look at the mining industry where change is now setting in quickly. Physical products and capital intensive supply chains are now being digitally assisted with technologies like:

  • Automation
  • Data analysis
  • Internet of Things (IoT)
  • Drones
  • Artificial Intelligence
  • 3D printing
  • Seismic monitoring 

​The digital transformation of the mining companies has become vital for the business to survive, add value and flourish. The changing market and demands of the customers is also a key driving force in this transformation in the mining sector.

Digital Transformation: The Journey
Age old systems cannot be depended on to enhance and grow future business aspirations. To remain relevant in the competitive market, the company needs to transform at every level by creating new systems, core processes, operating systems and even business models with digitization at its epicentre.
Technology today can assist miners fulfil their roles with more safety and ease. There is a plethora of technology that assists, experiments and helps prioritize the best situations for maximum impact paving the way for autonomous mining in the future. 

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Source: https://new.abb.com/mining/digital-transformation-in-mining-industry

Preparing for and Achieving Digital Transformation in Mining

In order to have a successful digital transformation, a company needs to align its vision with technology which will support the transformation i.e. a flexible digital architecture. This will help companies move from monolithic high cost and high risk projects towards more flexible ones.
Source:https://www.bcg.com/en-in/industries/process-industries-building-materials/center-digital-industrials/leveraging-technology-revolutionize-mining.aspx

Companies need to adapt to and accept a more agile method of embracing digitization. Unfortunately it is not only about the individual company but about the industry as a whole which needs to implement changes to avoid redundancy. 

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Image Reference Source: https://www.itworldcanada.com/article/learn-from-a-canadian-mining-companys-dx-journey/408353

Effectively implementing a digital solution can lead a mining company to improve their productivity and give the business a stronger foothold in the market. Management must keep in mind that before starting the digital transformation process, the company must be assessed at how well it can and how best to implement the changes.
There are various processes in mining which are interdependent on each other and hence digital mining makes it easier to reduce departments and treat the entire unit as one. This not only lowers operating costs but improves health and safety and shows tremendous growth and improvement across all areas.
Size of the operation is of no concern anymore and mining technology can benefit big and small units alike. The agile method makes it possible to modify and customize the technologies to suit the company’s infrastructure making it possible for small operations to benefit and extract value as well.
 
Benefits of Digital Transformation in Mining

“There’s a lot being said about digital in the mining space of late…When we talk about digital, we’re really talking about the full range of innovations: technology, advanced analytics, digital, and another half-dozen other words I can mention: techniques that can really be used to drive improvements in productivity.” – Richard Sellschop, Partner, McKinsey and Company
In this world consumed by digital technologies, in order for a mining company to be successful, they need to digital transform while empowering employees, involving stakeholders, set a vision and create the change.
Let us have a look at key benefits for mining industries which invest in digital transformation:

Data Mining

Accurate data and record keeping by hand leads to errors and there is no way to gather or analyse data in this manner with optimum results. In order to make the necessary designs or modifications to plans, the data analysis and information relying needs to be perfect. For example, collecting and communicating data in real time like drill rates, payload weights and spotting times can appear on the operators display.
Real-time data helps operators to make decisions around dispatching, clean-up, maintenance, and more.

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Image Reference Source: https://enterpriseiotinsights.com/20181206/channels/news/siemens-wins-digital-deal-with-coal-company

Artificial Intelligence

AI does not need to be applied in the filed alone, it is beneficial to bring about change in the internal processes of an organization as well. However, test cases can be used to predict where mining would have the most benefits and prove most lucrative. Drones, automated vehicles which do not require drives would also make it easier and safer for miners.
Source: https://www.newtrax.com/scaling-up-for-digital-transformation-in-mining/
 
Safety and Asset Management

Once the data is safely analysed, the performance of mines automatically gets a boost. Safety is automated where technology not only informs companies about dangers, challenges a project might face but also which machines need servicing or are not performing well.
This ensures problems are dealt with before they cause any real harm. Automatic alerts get triggered when equipment’s are malfunctioning, thus ensuring they can get rectified in time without any delays or loss in profits.

Reduce Capital Costs

With risks getting minimized, the entire value chain gets a push with the increase in automation. Employees move away from hazardous work setting, while protecting the environment and enabling control and data monitoring from multiple areas in one or multiple sources.
The use of technology and automation also helps with the day to day decisions, where unwanted situations can be thwarted with the help of algorithms. Assessing, automating and optimizing are a few ways the mining industry can benefit from a digitally enabled integrated portfolio.
Source: https://www.wencomine.com/blog/digital-transformation-in-mining/how-small-to-medium-mines-quarries-and-contractors-drive-improvements-with-data-technology/

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Image Reference Source: http://www.asiaminer.com/images/stories/2017/Q4/GE_digital.png

To Conclude

A digital transformation may come across as challenging especially the company is not prepared to make the necessary changes. Hence in order to have a successful transition they need ensure the vision and methodology support the digital architecture.
Mining today is complex where each department has its own systems. Digital transformation makes it possible to deal with all problems and embrace all opportunities from automated platforms. If you would like to discuss this possibility further, you can contact the App Scoop mobile app developers and app development team on: https://app-scoop.com/contact-us.html

Digital Transformation in the Tourism and Hospitality Industry

gitization is the most important change in our constantly changing world. These innovations and technologies have helped change and develop new systems, apps and even devices which help people in business and their personal life.
The wave of digital transformation is now visible all over the world in different industries like healthcare, banking, media and entertainment. However the most effects are seen and felt in the tourism and hospitality industry which seems to have been turned topsy-turvy.
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Image reference source: https://travel.jumia.com/blog/importance-innovation-digitisation-growing-tourism-8453

Digital transformation altered the operations and customer relations of the tourism industry. Customers no longer stand in lines and queues to book flight tickets, hotels, or even make dinner reservations. It is all done with a few clicks of the button in a fraction of the time it would normally take.
It is safe to say, the travel industry was one of the first to adopt digital transformation and its positive impact can be seen today. In this new digital environment, consumer expectations are not what they used to be. They are now set very high due to the innovative disruptions like virtual reality, artificial reality, Internet of things, mobile bookings and even online payments.

Digital Transformation Trends in Hospitality and Tourism

Tourism and technology have been going hand in hand for some time now providing many opportunities for innovation. This expanding footprint is not merely to plan holidays on the smartphone but also to make travel more affordable, frictionless and convenient. For example, apps provide different prices, deals and customised packages as per a customer’s budget. The customer reviews aide in finalizing hotels which is beneficial as the reviews are from fellow travellers.
According to the UNWTO, tourism is the world’s 5th fastest growing industry, with one billion international travellers, $1.53 trillion in global revenues and 5% growth globally per year. In 2018, Canada alone made $18.4 billion in revenue.
Source: https://tiac-aitc.ca/advocacy_global.htm
In the next few years, the world of hospitality and tourism will look different than it does today. Let us have a look at the digital trends affecting this industry:

Internet of Things (IoT)

We live in an era where things which were once science fiction are now a part of our daily lives. With the integration of IoT with internal circuits of a room, hotel rooms can be automated for example, heated or cooled when people leave and enter the room.
As more devices get connected to IoT, the tourism and hospitality industry can use the same to give the customer a higher sense of satisfaction. Knowing the customer’s preferences would also be beneficial as it helps the staff be proactive in anticipating guest’s needs.

  • For example, a customer who has been regularly staying at a hotel and using the spa services, can be offered a complimentary or discount deal for the next service. 
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Image Reference Source: https://www.bu.edu/bhr/2018/05/31/the-digital-future-of-the-tourism-hospitality-industry/

Mobile Integration

Customers have everything on their phone right from shopping to managing finances and even booking travel. Some brands have apps which make books more frictionless and pleasant. Changes become convenient and the customer also gets updates on the latest deals.
Without a mobile presence, does a booking company even exist? Interestingly, Asia and Middle East are ahead of North America and Europe in mobile bookings. Approximately 28% of bookings are done via the mobile in North America.
Source: https://www.kelltontech.com/kellton-tech-blog/top-3-digital-transformation-trends-hospitality-and-tourism-industry

Data Analysis

Forecasting plays an important role in all fields to help a business plan and strategize. In 2020, data science is sure to play a bigger role to help companies offer clients personalised deals thanks to predictive market analysis.
Data plays a huge part in this new era where customer data is used to determine their preferences and where they make their bookings. For example, instant booking features guarantee a reservation alleviating the customer’s concern and doubt.
Source: https://www.forbes.com/sites/danielnewman/2018/01/02/top-6-digital-transformation-trends-in-hospitality-and-tourism/#23bea95467df

Reviews and Ratings

As mentioned previously, customer reviews play a very critical role in converting a potential client. Customers do not make bookings without first reading and checking the ratings from previous customers. Worst case they can prepare for what is coming since the reviews are from the horses’ mouth directly.
This has pushed, and will continue to push, hotels and AirBnB hosts to up their games and provide the best and highest quality of customer service. 

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Image Reference Source: https://www.revinate.com/blog/which-review-sites-allow-management-responses/

Artificial Intelligence and Chatbots

Once upon a time, hotels would have binders and pamphlets or brochures at the welcome desk to help customers with queries like:

  • What to do in the area?
  • Where to find particular cuisine?
  • Specific activities?
  • Closest shopping districts?
  • How to get to a certain place?

Today all the information can be provided on AI powered apps and devices. Customers can access the information at any point with their smartphones. Voice activated chatbots help set alarms, open or close curtains and even order breakfast. Simple clerical tasks like reservation changes can be done without using human resources unless it is a delicate situation and a sensitive touch is needed.

Virtual Reality

Virtual reality tours have gained popularity in a big way. Clients can take a look without actually leaving their homes what they are booking and paying for. For example,

  • Hotel room and facility tours
  • Museum tours
  • Tourist destination previews

A person does not get the full experience but they get a preview of what they can expect. This also offers the guests more confidence and peace of mind while making bookings.

Digital Future of Hospitality and Tourism Industry

In this world of digital interactions, travellers today are highly dependent on technology like their mobile applications and digital platforms to make bookings and plan trips. It is imperative for businesses to make digital innovation a part of the solution to help the growth continue in a sustainable manner.
Personalization is the key to success as it shows the customer, they are valued and the company is paying attention to and taking care of their needs. Personalization is expected to play a larger role as enhancing a customers’ experience takes precedence in most upcoming business models.
New trends of travel demand tailor-made offers beyond mass marketing and personalised solutions address these needs. Detailed information on consumers and their behaviour helps companies design such plans and target audiences accordingly, leading to a higher conversion rate.

In Conclusion

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Image Reference Source: https://www.mbymontcalm.co.uk/blog/what-exactly-is-changing-in-the-hotel-industry/

Tourism is based on a wide range of products, technologies and services and hence the benefits of the digital revolution play a big role in changing the landscape of the travel industry. For any tourism and hospitality business to be successful, these innovative and efficient technologies are of key importance.
If you have any queries or would like to discuss digitizing your business, you can contact the App Scoop mobile app development team on: https://app-scoop.com/contact-us.html

What Does BlockChain Mean for Digital Transformation?

“We are all now connected by the Internet, like neurons in a giant brain”
–Stephen Hawking

​The world today is more connected than it has ever been before. Technology is advancing at an exponential rate and it is bringing people together like a small global village. Thanks to these technologies, a consumer’s role and demands are shifting in the marketplace. New trends are setting in which influence and sway a customer’s expectations.

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Image Reference Source: https://kaula.jp/2017/09/22/applying-blockchain-to-iot/

Every few years, new technology is introduced in the market. Digitally the world is constantly evolving with newer software. For example,

  • Web 2.0/3.0
  • Augmented reality
  • Contextual marketing
  • Artificial intelligence
  • Big Data

In order for companies to remain competitive, organizations must upgrade and evolve their digital transformation drive to focus on the new areas of technology. Blockchain is one such technology which has had an enormous impact on the market. 

What is Blockchain?

“The record-keeping technology behind bitcoin…blockchain is a distributed, decentralized, public ledger.” 
Source: https://www.investopedia.com/terms/b/blockchain.asp
Blockchain is an encrypted digital ledger, recording transactions chronologically and publically. The recorded data cannot be altered without changing all subsequent blocks and it is readily available for cloud-based solutions and software.
One of the prime benefits of blockchain is the ability to enable secure transactions which also supports today’s flexible mobile payment systems. Security, networking and data preservation play a very significant role in ensuring cybersecurity of information being shared of any contemporary business.
Approximately 94% of companies have increased focus on digital transformation and most admit that digital is central in their business strategy. More than 1/4th of these companies have invested in Blockchain technology as there is going to be a significant growth by the year 2020.
Source: https://www.itproportal.com/features/what-does-blockchain-mean-for-digital-transformation/

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Image Reference Source: https://www.business2community.com/b2b-marketing/b2b-digital-transformation-primer-2018-02017353

Blockchain and Digital Transformation

Digital transformation is a complex challenge taken up by an enterprise but the integration of Blockchain and IoT makes the process smoother. The ease with which multitude of electronic parties can securely communicate, collaborate and transact shows greater agility and efficiency.
It is believed that by 2021, prominent value chains, enabled by blockchain will extend their digital platforms and reduce transaction costs by 35%. Robert Parker, VP of IDC Group, believes that this year will see a transition to more consortia-based initiatives and whole value-chains will come together to “take advantage of the immutable records and the distributed ledger capabilities in blockchain.”
Source: https://www.ledgerinsights.com/riskblock-acord-blockchain-standards/
Blockchain transformation may have started with Bitcoin in 2008-2009, but the growth has not stopped since then. Its impact can be seen and felt in all industries. The change being witnessed is transforming the customer experience. Let us have a look at different sectors affected by blockchain:

Technology

Companies like Microsoft, Amazon, IBM and SAP are said to have introduced a version of blockchain-as-a-Service to go with other services they are offering.
Source: https://www.forbes.com/sites/danielnewman/2017/11/07/5-predictions-on-how-blockchain-will-drive-digital-transformation/#3b5fc379b95c

  • Cloud Storage: Traditional cloud storage used to be vulnerable to security threats and hacks, however blockchain transformation makes it a decentralized system and hence less likely to be exploited.

 

  • Energy Management: Power is needed to do everything in this world. Unfortunately we have limited resources and methods to fulfil the energy requirements are also low. Blockchain helps change how energy is stored, distributed and produced.

 

  • Cyber Security: Companies spend a lot of resources to ensure their data is protected and confidential. Since blockchain changes how security is implemented, it changes how data is stored and hence denies hackers one place to hack.

 

  • Internet of Things: Blockchain’s ledger technology makes things transparent while offering more security and opportunities. Devices communicate with less friction and more information is passed between a trusted network of devices. 
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Image Reference Source: https://www.i-scoop.eu/blockchain-distributed-ledger-technology/blockchain-iot/

Media

This industry is not only evolving each year but it is also a lucrative multibillion dollar one. Blockchain makes this industry more accessible to consumers as well as content creators.

  • Advertising: This is a core business model for many companies, which provide services for free. For example, Google and Facebook. Blockchain powered browsers can protect their privacy and turn off advertising.

 

  • Market Analysis: Evaluating and forecasting is a complex procedure and cannot be done by humans alone. Blockchain market evaluation tools, hold immense amount of data and make it easier and quicker for businesses to make better decisions.

 

  • Gaming: Decentralized gaming platforms helps independent developers release their games in a previously closed market.

Law

Strict guidelines are enforced which ensure low crime rates and blockchain transformation helps in the following way:

  • Police: Blockchain helps maintain the integrity of the evidence and data collected. It can also be shared with no fear of evidence tampering which adds necessary layer of security.

 

  • Gun Tracking: Illegal gun sales are a rising concern in many states across the world. Blockchain technology would make it possible to account for and track guns as soon as they leave the factory. Thus reducing illegal gun usage and export.

Transportation

  • Business Transportation: Blockchain helps easy data coordination using DLT, automates and personalises transport solutions, and even offers secure, cost effective routes to transport sensitive products. Making this technology a boon for logistic and supply chain industries.

 

  • Automotive: Self-driving cars have already arrived and companies like Volkswagen, Porsche and BMW have their own or are creating their own blockchain apps.

Public Services

Governments are constantly improving how they provide services to the average and everyday people. Blockchain transformation helps them in the following ways:

  • Governance: Transparent voting systems which minimize frauds and protect a citizen’s right to vote along with ensuring low and order is maintained helps governments bring about the much needed change and growth to the people.

 

  • Healthcare: Sustainable, saleable and secure healthcare is of utmost importance to the people. Blockchain transformation makes it possible for hospitals and medical staff to communicate and share data more effectively and hence provide better treatment.

 

  • Education: Not only government but private organizations also use the blockchain educational apps. Verifying academic credentials, the transparency and freedom to retrieve or check data also reduces the need for paperwork.

What Next for Blockchain?

New technologies are constantly revolutionizing businesses but digital transformation is not just about technology and trends, it is about the customer’s experience. Businesses need to evolve because the customers’ expectations are evolving.
Source: https://www.forbes.com/sites/danielnewman/2017/10/24/blockchain-and-digital-transformation-go-hand-in-hand/#4a0f1b7a46f7
This hacker proof technology is being considered a foundation on which the world economy can base its digital transformation. The promise it holds to push out the middleman from most business processes, ensures it is not going away anytime soon.
If you would like to achieve a blockchain transformation or discuss how potential threats to its growth can be eliminated, contact the App Scoop mobile app developers team on: https://app-scoop.com/contact-us.html.  

Digital Transformation of Supply Chain Industry

Digital transformation is best explained as implementation of new technology to accelerate operations, sales, customer service, back office productivity and business growth. Each organization has its own processes and supply chains. Management of this supply chain has improved, due to advancements in:

  • Logistics
  • Infrastructure
  • Communications
  • IT

Source: https://www.scmr.com/article/preparing_the_supply_chain_for_digital_transformation

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Image Reference Source: https://cerasis.com/digital-supply-chain-management/

Digital technology is enabling companies to improve performance at a modest cost. This technology is being integrated into all aspects of business from backend payroll to production management and even security. The appeal of these technologies has led to many companies hastily implementing changes and new projects.
In all honesty, companies would fare better and reap greater benefits if they create a vision and a comprehensive plan prior to undertaking a digital transformation. A long term road map would need to be outlined and accordingly implemented. 

Supply Chain and Digital Transformation

Industry boundaries are blurring and new business models are emerging to help companies succeed in this ever-evolving digitized landscape. Ultimately the strategic goals of a company matter and play a pivotal role in this digitized economy. When creating a roadmap for digital transformation, a company needs to focus on:

  • Competitive strategies
  • Trends influencing the market
  • Customer expectations
  • Company outlook

Businesses which apply these approaches to the supply chain transformation are better equipped to utilize the full value that digital technology can provide.
For the supply chain industry, the vision provides a company the necessary assessment of the business and technical requirements and capabilities. It also recognises that supply-chain transformation focuses on both technology as well as operations, hence effectiveness of the transformation depends on the future vision of the supply chain.
Thanks to digitization consumers can now do more research and educate themselves regarding products or services they desire before even engaging with a company. Hence companies in the supply-chain business need to match up with the agility and digital competence at every stage and level. Let us look at some key technologies which will help the supply chain industry:

Real Time Updates

Supply chain managers have more control in providing the customer with transparency, where they can track shipments and products in real-time. They get automatic notifications in case of delays or even issues which might come up. This also helps build consumer loyalty as it increases customer engagement.
Cloud based shipping and tracking technologies provide real time visibility across the supply chain. These tools help track and consolidate all data while eliminating time and resources spent on shipping, receiving, tracking and compiling order data.
Source: https://www.supplychaindigital.com/technology/supply-chain-management-amidst-rapid-digital-transformation

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Image Reference Source: https://www.execon-partners.com/digital-supply-chain-in-the-chemical-and-process-industries/

Data Capturing and Management

Big data analysis helps guide decisions as the data analytics and reports can keep track of sales patterns, identify cross selling opportunities, eliminate the need for guesswork and even resolve potential issues before they escalate. This technology is now simple and user-friendly which means navigation and interpretation of information has never been simpler and clearer.

Automation

Automation of processes not only helps eliminate human error but also saves on manpower and skills. Instead of manually updating data or spreadsheets, employees can focus on other more sensitive areas which would help companies maximize profits. Software applications can now update the necessary data in real time.

E-Commerce

E-commerce helps sellers sell directly to the end consumer and sometimes this can pose a threat to supply chain intermediaries. However if the companies adapt and find a way to add value in the face of it, they will be able to increase their market reach and client database. 
For example, drone deliveries are gaining popularity and are being used by Amazon Air to ensure customers get their parcels quicker.
All companies in the supply-chain have something to gain from digital transformation provided they are open and willing to adapt. 

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Image Reference Source: http://www.retail360asia.com/imd-business-school-launches-new-digital-supply-chain-management-program/

Transforming to a Digital Supply Chain

The transformation into a digital supply chain is a process which yields significant performance improvements. Combining digital capabilities, targeting specialist recruitment, implementation of the changes and creating an agile working environment are crucial for rapid development.
In order to meet the challenges of today’s digital economy, where customers demand quicker and more personalized services, the organizations fundamental business process with the digital supply chain needs the following enablers:

Customer Centricity
Customer engagement and centricity is vital for any business to survive. It must be integrated with digital supply chain capabilities to serve segments of the business. Automation of processes helps achieve this along with real-time updates. Focus needs to remain on customer first.
Forecasting and accurate analysis helps capture the necessary demographic and increase profits. Marketing via social media, mails and texts are easier with the predictive algorithms. These improved processes enable companies better manage collaborations and more effectively handle bulk orders.

Predictive Analysis
Digital technology makes it possible to address issues before they become major concerns. Machines can be serviced and fixed before they break-down. Shipments can be routed through areas with no traffic or threats.
The internet of things sensor data and make it possible for companies to benefit from their analysis. This would only be beneficial if companies integrate and use these technologies as part of their core processes.

Visibility
Automation, responsiveness and individualization is required to succeed in this digital world. Real-time visibility goes a long way to help mirror the digital side of business. Everything is monitored:

  • Movement of goods
  • Transit
  • Demand signals
  • Relevant data
  • Sale systems

Modern supply chain extends beyond the organization and the need for flexible coordination and collaboration across business networks is important to improve sustainability and streamline transactions.
Source: https://www.digitalistmag.com/digital-supply-networks/2018/04/11/4-supply-chain-strategies-to-drive-digital-transformation-06079557

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Image Reference Source: https://www.accenture-insights.be/en-us/articles/digital-supply-chain-how-to-unlock-the-real-value-of-digital-1

In Conclusion

Today, technologies have enabled organizations to transform their existing supply chain capabilities and be more flexible, agile, open and collaborative. They make it possible for companies to transform by employing analytics, artificial intelligence, robotics, the Internet of things and many more advanced technologies to collect and process the necessary information to aid business development.
A supply chain digital transformation is about establishing a balance with digital applications, services, cost and processes to drive operational excellence. The burst of innovation has given the market technologies which enable companies to enhance their practices and make greater improvements in supply-chain performance.
If you would like to discuss this further you can contact our App Scoop mobile app developers on https://app-scoop.com/contact-us.html.  

Digital Transformation – Next Phase for Education

Evolution and change is a part of daily life. It is essential for survival and for progress. Since the invention of the internet, nearly 30 years ago, there has been rapid and significant development in the digital world. We live in a world where, what was once science fiction is now a part of our daily life. For example;

  • Artificial intelligence
  • Robotics
  • Internet of things
  • Cloud storage
  • Self-driving cars
  • Cyber security
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Image Reference Source: https://navemarg.wordpress.com/2018/05/31/banking-only-on-good-education-for-your-childs-future/

Digital transformations have impacted everything from daily life, everyday tasks, social behaviour, business opportunities as well as education. The digital wave has not only changed how people get tasks completed, but their outlook towards the experience and expectations as a consumer have drastically changed as well. 

Importance of Digital Transformation in Education

“An investment in knowledge pays the best interest.” – Benjamin Franklin
As mentioned earlier, innovation is a prerequisite for survival in this digital world. It is no longer viable for any business, educational or otherwise, to sit back and see where this digital train goes. Core systems need to be upgraded and digital transformation needs to be incorporated in the educational sector.
Education today has become more competitive and digital alteration is needed for institutions to survive. However survival in this digital age would also mean the educators need to adapt to and accept the technologies and various changes which come with it.
One fundamental element to keep in mind is that education is not only for the young people. It does not begin and end with school life. Education and learning is a continuous process and continues well into adult life.

Source: https://www.digitalistmag.com/improving-lives/2017/10/05/education-digital-transformation-new-societal-challenge-05404388

The educational sector has seen a lot of technological changes in the past few decades where new systems, new platforms and applications have made their way into the learning process. New technologies are emerging daily and they impact the educational landscape on every level. 

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Image Reference Source: https://www.jangbei.com/2018/05/digital-transformation-trends-in-education/

Schools today have technologies which help educators teach better and help students grasp concepts better. For example, digital whiteboards, digital textbooks, mobile learning applications, tablets, etc. These are now regular tools which are used in a classroom as opposed to the traditional methods of teaching.
Students today are digital natives. Their approach to learning is very different from the previous generations. They have a plethora of technology which they are exposed to since birth and this technology is important to help bridge gaps between students and education. It also helps students with special needs to learn, understand and grasp matter in a style most suitable to them.

Technologies used in the Educational Sector
Digital transformation is allowing schools to provide anopulent educational experience that supports deeper understanding and learning to all its students. Let us have a look at a few technologies and how they are impacting the educational sector:

Internet of Things              
Many institutions are adopting IoT to enable anytime, anywhere learning. Devices connected to the internet make it possible for important information to be passed on to the students. For example,

  • School activities
  • Homework reminders
  • Group study locations
  • After-school activities
  • Use of digital whiteboard to pass information to student devices
  • Automatic tracking of assignments
  • Tests being graded and results shared in real time

Personal learning devices can also be connected to a cloud, where it becomes easier for teachers to monitor and analyse which students need help in which area. 

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Image Reference Source: https://www.indiatoday.in/education-today/featurephilia/story/augmented-reality-in-educatuion-957959-2017-01-30

Security
Teachers, admin, students as well as parents can benefit from the added security measures in case of emergencies. Facial recognition, weather updates for storms and criminal activity on campus can be identified and necessary actions can be taken as needed. For example, gun violence is a rising threat and having large gates is not as effective as metal detectors to keep students safe.
Potential threats can also be monitored easily with new technology. There will be discrepancies in the type of technology being used in the various institutions, depending on budgets and other factors, however 2019 will see a lot of advancements which will be more universally acceptable.
(Source: https://www.forbes.com/sites/danielnewman/2018/11/13/top-5-digital-transformation-trends-in-education-for-2019/#266b1e705d4d)

Artificial Intelligence (AI) and Big Data
Testing is an important aspect to help educators gage a student’s performance. However, there are many other factors which can be looked into and analysed before a single score can determine a student’s abilities.
This kind of analysis is now possible with Big Data software. An individual teacher would not need to pour over endless reports or tests. Human error will also be negated in such scenarios. Unprecedented capabilities and software applications have been created for the educational industries. For example,

  • E-Learning courses
  • IT tools
  • Chatbots
  • Online tutoring
  • Online enrolment and admissions

These software’s and devices make it possible for the teaching staff to focus on intricate or sensitive matter. Resources can be diverted for tasks which are of higher priority and at the same time automate the admin services being offered to students.

Augmented Reality and Virtual Reality
AR and VR technology is beneficial as students get to experience and not just hear about or read about a subject. Similar to audio-visual stimulation, AR and VR make it possible for better understanding, knowledge and retention.
Students can take field trips to different countries without actually leaving the classroom. Everything from history to science to astronomy can come to life within the class itself. This not only helps ensure students are engaged but also look forward to the educational experience.
Smart devices significantly enhance learning experiences and academic content becomes more immersive and enjoyable. For example,

  • 3D rendering of a historic relic
  • Walkthrough a museum
  • Studying human DNA
  • Personalised learning modules
  • Adaptive gamification to make learning fun

Source: https://www.innovify.com/blogs/7-edtech-trends-impacting-digital-solutions-for-education-industry

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Image Reference Source: https://medium.com/age-of-awareness/intelligent-virtual-reality-to-support-learning-in-authentic-environments-263c14fa4640

Why Go Digital?
In order to drive innovation and survive in a digital-centric world, it is imperative that educational institutions operate with a digital-first mindset. The millennial generation is mobile focused and within the next 5 years, more than 30 million people will use smartphones in Canada alone. Hence it is important to focus on growing digitally as the benefits far outweigh the costs.
Source: https://www.statista.com/statistics/467190/forecast-of-smartphone-users-in-canada/

Technology helps promote a feeling of independence, empowers creativity, aides in problem solving and helps teach perseverance. In the job markets today, being digitally sound is as important as being knowledgeable. Students who embrace technology automatically get a leg up and are better equipped to succeed in today’s world.
Educators need to embrace the new technology and devices as they are becoming increasingly valuable for education today. If you would like to discuss how digital transformation is the next phase in the educational sector, you can contact the App Scoop Vancouver mobile app developers team on: https://app-scoop.com/contact-us.html.  

Accelerating Digital Transformation in Real Estate

​Ever since the wheel was first invented, technology has been impacting every person in every part of their life, right from home to work to socially and even financially. Today, this tech revolution, has reached a point of digitizing our ways of life. Everything is taken care of by a few clicks of a button or is the process of being digitally transformed.
Now digitization, is part of most businesses and ensures companies benefit from integrating technologies and transforming their core processes and systems, while getting an edge up over the competition 
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Image Reference Source: https://enterprisersproject.com/article/2017/7/10-digital-transformation-must-reads

Digital Transformation in Real Estate

“For example, if I make money, I put it in real estate. I always did very well. Location, location, location.” – Ivana Trump
Real estate has always been one of the preferred methods of investments as the returns would be just as fruitful. Just like other businesses, the real estate markets also face their ups and downs depending on the prevailing economic conditions. In 2018, the Canadian real estate market did take a hit with a drop of almost 5% in prices.
Source: https://www.cbc.ca/news/business/crea-housing-prices-canada-real-estate-1.4978545
​Digital technology is now involved in the real estate business and is in the process of transforming it. This change is global and definitive as it concerns all aspects of this industry like:

  • Construction
  • Property management
  • Marketing
  • Sales
  • Environment

The future of real estate is aligned with technology trends like blockchain transactions, predictive analysis and virtual reality which help the industry leaders navigate this uncertain market. 

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Image Reference Source: https://www.trendhunter.com/trends/harrods-estates

Accepting the Change
The disruptive trends and changes brought about by technological innovations are dimmed by the benefits to a company as it helps meet the ever growing customer expectations. Most companies have realised that business models need to evolve and digital strategies need to be incorporated at every level.

Implementing the Change
Digital transformation, in this century, has been a game changer ever since its inception. It has changed how people live, behave and their outlook towards things including expectations as a consumer. This industry still has a long way to go to catch up with this age, however it is well on its way.
“Location, location, location” – This old adage started being used in the 1920’s with regards to real estate. While it is still an important aspect, it is not equally important to innovate and provide additional relevant information to the customers.
Let us have a look at a few factors which help accelerate digital transformation in the real estate industry:

Real Estate and the Internet of Things
The Internet of Things have started playing an important role in real estate as the connected equipment and devices can be used to make predictions and create models for new buildings. Big data analysis ensures accurate planning with minimal fall out and also helps maximise profits.
Informed decisions ensure accurate forecasts and management processes get smoother in the bargain. Integration of devices and censors also helps giving a frictionless, seamless and hassle-free experience to the customers. Smart spaces or home automation also allows environments to be controlled remotely.
These devices also help collect data which can track patterns and make recommendations for maintenance and security checks as required. Behavioural analysis also helps designers create and plan as per the buyer’s psychology.

Smart Meters
Smart meters are devices which help regulate data used for saving energy and finally the reduced operating costs which are beneficial in the real estate ecosystem. For example, motion detectors which regulate the heat or air conditioner settings in the house when a person enters or leaves. Owners, buyers and service providers benefit from this energy management and optimization of technology.

Direct Market Access
Today all buyers do a thorough research online before making any decisions on what and where to purchase things. Real estate is no different. Research begins online whether they are buying, selling or renting. Here buyers and sellers can even make direct contact with each other.
The competitive nature of this market has not changed and now it is up to the digital teams to create ways of attracting people with the right first impression. For example, websites and apps go a long way when they are user-friendly, provide all the relevant information and provide deals. 

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Image Reference Source: https://thenextscoop.com/real-estate-businesses-digital-marketing-strategies/

Building Information Modelling
BIM manages the lifecycle of a building with the help of technology. It also covers the entire project from designing to optimization. For example, using a 3D representation of a building to know location of equipment and how best to make use of the space.
This collaboration between digital software and construction agencies helps from the operations to maintenance and even ensures the smooth running of a property. It is a great way for companies to ensure the project is budget friendly, saves energy and provides an enjoyable experience to the customer.

Virtual Reality and Augmented Reality
Apart from Big Data, the visual component of real estate just got bigger and better. Marketing can now use unique methods like virtual and augmented reality to help customers experience properties without physically being there. For example, drone technology can be used to allow customers to view complexes and properties from the comfort of their own home
3D renderings of walk-throughs help give a better understanding of the space and what can be expected. Designs projections are given life with these technologies, helping buyers see the end result. In this way the customer doesn’t only see a concept but what the final product would be. 

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Image Reference Source: https://medium.com/@Immersivegaze/how-augmented-reality-benefits-real-estate-business-90af57b7d3b2

What does the Customer Expect?
There is a level of uncertainty in the market and the story of Canadian real estate keeps shifting economic fortunes and changing trends. One of the main trends is about navigating uncertainty and as technological changes transform how people live, the real estate sector is facing pressure to respond to new ideology and demands.

Understanding a customer’s shifting needs, helps gain insight and create strategies accordingly as their expectations have a drastic effect on how real estate needs to be planned and developed. Accelerating digital transformation, being more innovative in marketing and the approach to changing business strategy and models and finally embracing the shifting environment to grow with confidence is one of the only ways for the industry to meet the more sophisticated customer demands.
Source: https://www.pwc.com/ca/en/industries/real-estate/emerging-trends-in-real-estate-2019.html
To sum up, we know that the new technologies bring opportunities as well as challenges with them. We are still only experiencing the beginning of a large scale digital transformation and these digital changes are not only changing how buyers look at real estate but the entire sale and leasing process is evolving.

Contribution of technology is now a game changer for any business and its model where the benefits outnumber the setbacks. The transformation could be slow, but cannot be escaped and if you would like to discuss it further, you can contact our App Scoop mobile app developers Vancouver development team on https://app-scoop.com/contact-us.html.

Leading the Digital Transformation in Oil and Gas

​Technological change has been sweeping the world for over a century now. Today, digital technology is part of everyday life and handles daily menial tasks like ordering groceries, making payments, checking the news and even business tasks like accounting and data analysis. At this stage of the digital wave, it is nearly impossible to imagine life without these tools. 
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Image Reference Source: https://www.strategyand.pwc.com/oil-gas/theracetodigitise

Why the Oil and Gas Industry?

“A century ago, petroleum – what we call oil – was just an obscure commodity; today it is almost as vital to human existence as water.” – James Buchan
Digital technology is used to draw new boundaries and drive productivity in businesses all around the world. The implications of these changes and the advancement of technology can lead to a disruptive trend and hence it is important to adapt and evolve with the new ideas to stay ahead of the curve in the market.

The oil and gas sector has been on the forefront of several technological advancements like:

  • Supercomputing techniques for reservoir modelling
  • Seismic imaging for drilling and planning
  • 3D imaging for drilling and project development
  • Accurate forecasting
  • Enhanced oil recovery
  • Predictive maintenance

Source: https://www.ogj.com/na/ifs/digital-transformation-and-og.html

Most businesses have gone digital or are in the process of transformation, in order to compete with or stay industry leaders. The technological change is introducing new ways of working in the oil and gas industry and the only way to ensure a company does not get left behind is by keeping up with the these advancements. For example,

  • The depth a company can reach, while drilling, is deeper than ever and was earlier impossible to even consider, due to safety constraints.
  • Tasks get completed in less than half the time it used to take earlier.

​In order to look at a full digital transformation for the oil and gas industry, a company would need to look at soft and hard automation technologies. Agile ways of working need to be adopted to transform operations and create a new business model which incorporate the use of latest digital technologies and sufficient manpower training to ensure a smooth transformation process. 

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Image Reference Source: https://sloanreview.mit.edu/tag/supply-chain-management/

Benefits of Digital Transformation in Oil and Gas Sector

New emerging technologies provide significant opportunities to evolve various aspects of the business operations, core processes and the overall business model to maximize profits. These technologies often require significant investments, however in order to be an industry leader, the organization would need to look into these costs and weigh them against the far greater benefits.
Let us have a look at how a streamlined and digitally abled operation, benefit from adopting the change as opposed to their counterparts:

Health, Safety and Environmental Performance
Advanced analytics help ensure a high safety record and also identify rick factors based on operational choices made. Robotics will soon replace humans in hazardous environments, thus ensuring an increase in wellbeing of significant and skilled manpower.

Better Planning
Big data or Smart data platforms help in improving subsurface planning as it provides necessary data about the terrain and how best to proceed with oil mining. This also significantly helps lower the costs and leads to better productivity.
 
Automation
Digital technology helps reducing the numerous interfaces and handovers, among other backend tasks. Some operations from the designing to the execution stage can take weeks or months, but digital data can help reduce that time and even predict outcomes before the project commences.

Off-shore Operations
Using advanced language processing makes the functioning and performance of an off-shore operation a lot smoother. Moving off-shore operations back would also be beneficial provided other factors match up. In the United States alone, about 65 percent of producing oil wells are marginal oil wells, producing less than 10 barrels per day (bpd) of oil.
Source: https://www2.deloitte.com/insights/us/en/industry/oil-and-gas/digital-transformation-upstream-oil-and-gas.html

More Efficient and Lower Supply Cost
Digital logistics planning makes it possible for faster deliveries without errors in consignment and there is also reduced documentation and better monitoring. Additionally, the reduced costs help with more funds for research and development and creating new business models for the changing markets. 

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Image Reference Source: https://www.oilandgaseng.com/articles/the-digital-fuels-the-oil-gas-industry-toward-profitable-transformation/

Digital Trends in the Oil and Gas Industry

Digital ways of working go above and beyond the mere functioning and operations of teams and systems. There is better use of cross-functional teams and knowledge which lead to quicker and more favourable results. Let us look at a few key trends which are helping the oil and gas industry flourish:

Agile Way of Working
Despite a certain degree of centralization, an agile approach is most favourable to help establish control centres which look into remote operations while making the most of the digital revolution. This also ensures the need for lesser teams and a smooth transition period.

Automated Core Processes
Machines were invented to make life simple and the same applies for technology today. Process automation leads to a reduction in manual costing. This also means skilled labour can be utilized for more supervisory, intricate and sensitive matters. This means work gets done with greater speed and accuracy like in the logistics and planning department.

New Talent Profiles
With the automation of tedious tasks, new talent capabilities can be tapped. Agile coaching, data science and advanced technology are courses which will help trained and skilled employees excel while evolving and helping the organization increase its profits.
Endorsing Standardization While Maintaining a Competitive Edge
Bringing together suppliers, partners, and technology providers to develop open platform solutions in areas with high value creation potential and minimal competitive edge is also something to look forward to in the coming years.

How Digital Have You Become Today?
“The oil and natural gas industry is a key driving force in the Canadian economy, accounting for 7% of Canada’s gross domestic product and employing upwards of 500,000 countrywide…Thanks to cost leadership and adoption of emerging technologies, U.S. manufacturers hold a significant advantage over competing regions.”
Source: https://www.export.gov/article?id=Canada-Oil-and-Gas

Despite the digital advancements, oil and gas companies have been reluctant to seize the opportunity. The benefits of going digital are clear, yet companies are unsure of the costs and major modifications required to their systems.

Typically digital thinking and narratives stop at data analysis and insights provided, however to become a digital leader the company needs to make a change in its core processes by modernizing its assets. A roadmap would make it easier for you and if you would like to discuss the same, you can contact our App Scoop mobile app developers Vancouver team on: https://app-scoop.com/contact-us.html.  

What Digital Transformation Actually Means In Retail?

Digital transformation is the latest trend in creating game changing business innovations by either disrupting old methods or creating new ones. Digital technology is not only used to help enable this, but it is also an integral part of the transformation.
No one wants to go and stand in lines and do things the old fashioned way anymore. They want quick service, which they receive with just a few taps of a button, sitting in their own living room. Since the first wave of digital transformation hit the markets, it affected economics and the industries in radical ways.
Digital Transformation and Retail
Retail is all about transferring possession of physical goods between a store and a consumer. When digital transformation is mentioned in such a scenario, goods cannot be digitally transmitted to the consumer but the entire process of browsing, selecting or discarding, paying and tracking the order can all be completed online. In Canada alone, about 22. 5 million people shopped online in 2018.
Source: https://www.statista.com/statistics/379437/number-of-online-shoppers-in-canada/

By 2019 it is believed that 50% of retailers will have adopted an omni-channel commerce platform. And by 2020, it is believed that technology will offer a different shopping experience with regards to floor management, interactive signage, financial services, Bluetooth device payments and even smart fitting rooms. It is clear that the Internet of Things (IoT) will play a key role in hyper personalization of the entire retail experience.
Source: https://www.idc.com/getdoc.jsp?containerId=US42404617

​Changes in Customer Expectations
Consumers today use technology for everything from booking a ride to flight tickets, from ordering a meal to making insurance payments and even something as basic as grocery shopping.Retail is one of the most rapidly changing spaces in the world and it needs to evolve to keep up with and meet the growing demands of the evolving customer bases.

They now crave innovative experiences and expect their levels of satisfaction be met across the globe. Let us have a look at a few key reasons for their changing retail behaviour:

  • Seamless experience: Customers expect a seamless, immersive and frictionless experience across all channels and also seeks experiences which are simple and fast.

 

  • Innovation: Customers expect innovative shopping possibilities and the use of digital tools across each stage of the shopping journey.

 

  • Rapid access to information and better customer service: The modern shopper is not very patient when it comes to waiting for information from the staff. On digital platforms information is available to staff and customers on their fingertips. Thus empowering them with the tools and knowledge needed to make the necessary sales and purchases.

 

  • Self-service: Shoppers use the self-checkout, finding information kiosks, self-service and support themselves a lot more now. Most transactions happen via Mobile and self-checkout facilities offered. Going digital, self-service and information channels create more value and enable shoppers to stay up to date on all services, features and deals being offered.

 

  • Mobility: Digital tools are useful and add value to the customers shopping experience at various stages of the shopping journey. Most tasks are completed while the consumer is on the go and via their mobile phones.

Retail Sector Today
“You cannot be complacent.”
– Tony Olvet, Group VP of research team at IDC Canada
Source:https://business.financialpost.com/technology/canadian-firms-at-risk-of-falling-behind-on-digital-transformation-idc-study-finds

Almost 90% of retail shoppers purchase their goods at stores. However this does not mean that the digital transformation wave has not impacted the retail sector. Pretty much every leg of a shopper’s journey is now digitized.
Source: https://www.forbes.com/sites/nikkibaird/2018/03/13/what-digital-transformation-actually-means-for-retail/#343ee49b7038

Digital transformation plays an important role to:

  • Bridge the digital and physical shopping experience
  • Transform the retail experience
  • Personalized customer service
  • Streamline back-office operations
  • Respond to newer customer expectations

Retailers now need to focus on a digital value chain which collects data from all their customer interactions and uses that data to gain insight and create business models accordingly. The entire process of the goods passing from the factory to the supplier and finally to the consumer has to be a highly optimized model for the retail sector to see any benefits.
Significant obstacles are faced by retailers when they embark on a digital journey, such as technical issues, integration of the technology, consolidating data and even retiring outdated processes. They will fail to the make a digital transition if:

1. Retailers trying to avoid radical changes within their organization are stuck with outdated technology and inflexible processes. They would be stuck as they will not be able to evolve with time while the competition and rest of the market takes over their customer segment. 

2. Retailers would need a data strategy and an insight driven culture. Once they analyse the data and know what the customers really want, it would be easier to come up with more effective marketing plans which target the right audience. 

3. Technology needs to be seen as an enabler and all channels must be synced and give the customer an omni-channel feel. A fractured view of data and lack of insight will lead to dissatisfied consumers who will not show loyalty to the brand in this day and age.

Wrapping Up

 “Change is the only constant in life.” Digital transformation is here to stay and the retail business cannot be only about products as the customer’s satisfaction is equally important. As mentioned earlier, in retail the focus is on the goods being sold, i.e. it is product-centric.In order to get their customers to stay loyal and meet their expectations they need to become more customer-centric and flexible in their business processes.
Competition increases the pressure to lower costs and with digital processes it will be possible to decrease costs all along the supply chain. Personalized experience being offered to shoppers will help ensure they have a heightened and immersive shopping experience. Focusing on digitally enhancing the brand also allows the retailers to convert web traffic into actual sales.
Ecommerce is said to be the fastest growing sales channel and it outpaces the growth of brick-and mortar retail by a factor of five.
Source: https://www.generixgroup-northamerica.com/blog/digital-transformation-and-the-north-american-auto-aftermarket

​It does not matter if the company is a start-up or has been around, it will either need to come up with an agile process and retain it or transform it as needed. To capture today’s consumers, retailers need the best insight, customer friendly design and a good mix of technology and people.
If you would like to further discuss your digital transformation in retail, you can contact App Scoop mobile app developers on: https://app-scoop.com/contact-us.html.  

Healthcare and Digital Transformation

Many years ago, people had to call to take a doctor’s appointment only to go to the clinic and wait for hours. Any tests done would require the wait for a few more days to get the results. And finally, the wait at the doctor’s office again to discuss the results. 
Luckily, now the waiting period has been cut down, making people’s lives easier and better. The quality of life matters and healthcare professionals need to focus on giving judicious and precise care to their patients. Relying on technology helps make the healthcare process smoother, faster and more efficient.
Technology can save lives and the scope of technology and its benefits in healthcare are increasing daily. The need for a more satisfactory customer experience, in healthcare, has caused a surge and allowed digital transformation to take place rapidly in this industry.
For example, electronic medical records (EMR) were barely used sometime back and now there is a significant increase. In Canada, EMR usage by the primary care physicians alone has increased from 16% in 2004 to almost 85% in 2018.
Source: https://www.statista.com/statistics/788509/primary-care-physicians-usage-of-emr-in-canada/
What does Digital Transformation signify for the Healthcare Industry?
The wave of digital transformation has swept through the healthcare industry and various forms of technology are being used to help patients lead a better life. The focal point is the need of the patient and how to improve their quality of life.
Digital transformation is not only about how data can be used and technology can be applied, but it is also about redefining a customer’s experience. To establish a company as the leading platform for healthcare, an organization would need to help patients find the following:

Doctors and Hospitals
Finding and connecting with the right healthcare provider is a life-and-death matter. Calculated evaluations which help patients make healthcare decisions are still based on word of mouth recommendations and now can be done via data analysis. Information from all over the industry can be made available to patients so they can make an informed decision about their physicians.

  • Accessibility: Everyone relies on their mobile phone to get things done and the healthcare industry can use this to drive innovation so more patients can access the physicians using their phones. Apart from finding the right physician, a patient would also need to find the right physician in their area. The process of finding a physician or a clinic, setting an appointment or a house call should be as frictionless as possible.
  • Financial transparency:Technology shares more healthcare expenses and the related information with patients at few clicks of a button. The lack of consistency in treatment, if a procedure is required or no, discrepancies in cost and the differences in cost at different clinics are concerns which can be addressed before treatment commences. Patients no longer have to wait till the end of treatment to know how much the cost would be.
  • Electronic charts and reminders: Not many people are regular with their check-ups and follow-ups. Patients are rarely engaged and doctors know the patient by a few routine questions. With the use of digital technologies, physicians can get more information from their patients and accordingly share relevant treatments or preventive ideas. 
How does Digital Transformation modernise the Healthcare Industry?
The relationship between patient and their needs are being redefined so that the components of healthcare are redesigned. Digital technology has helped healthcare facilities enter an era where data is generated at scale. New data points emerge, providing the industry with an unparalleled opportunity to prevent illness and offer treatments with more precision.
Let us have a look at the ways in which digital transformation is revolutionizing the healthcare industry:

Telemedicine
Technology has made the world a smaller place and it is no longer necessary to have to physically travel to discuss or get treatment from a specialist. Telemedicine has made it possible for specialists to discuss treatment options with local doctors to help save lives. Patients in the remotest villages can still get the highest standards of care.
Success of this form of medicine lies entirely in technology and the various web applications, alerts and notifications needed to monitor and save people’s lives. Availability of a patient’s medical records at the click of a button also ensures doctors have all the information needed, no matter where they are being treated.

Artificial Intelligence, Augmented Reality and Virtual Reality
Artificial intelligence has reduced the waiting time for test results, where full body scans can be completed 100 times faster. Acute neurological events can be detected in split seconds. AI also helps speed up trials as it has all the data needed to break down the compositions and medications involved. This data also helps physicians look at alternate approaches to the treatment. It is believed that by 2020, the average spending on AI projects, in healthcare alone, would be $54 million.
Augmented and virtual reality programmes help doctors hone their medical skills without actually having to cut into people.

Gene Mapping and Genetic Engineering
The advances in technology have made sequencing the DNA, to help identify disease markers, a reality. Understanding the genetic profile of a person helps administer treatments which can be customised or tweaked for better outcomes. Genetic engineering also helps when modified viruses are used to help fight off diseases.

Wearables and the Internet of Medical Things (IoMT)
Wearables have been around for some time now to help monitor vitals, send alerts and notifications and this trend is growing. The healthcare industry is using the data collected for preventive medicine.

The new revolution with IoMT, which is a combination of telehealth technologies, telemedicine and Internet of Things, is also using wearable devices for ECG and EKG monitoring. Common vitals, calorie counting, heart rate are a few reasons why wearable devices have gained popularity with the millennial crowd.
Now the patient becomes an active participant in their own health plan and are more alert to their physical ailments thus taking necessary precautions against chronic illnesses and more responsibility of their own health.

Robotic Surgery, 3D printing and Chatbots
Most surgeries are completed via key-hole procedures and some are done completely by laboratory models. Robotic prosthesis are also being used to aid people with sensory, cognitive and motor impairments.
3D bio-printing technology allows the doctor to get a full, undistorted view of the organs they need to see. It eliminates the guesswork and assumptions needed from 2D images. The also helps doctors prepare better for surgeries before even entering the OR.
Chatbots technology is used to help deal with routine medical queries and AI backed messaging. These chatbots learn from patient interactions and assist physicians by keeping a track of contacts, managing appointments and providing prescriptions when needed.

Big Data Analytics
Data is necessary to provide seamless healthcare services. Big data when applied to this industry can be used to help prevent epidemics, cure diseases and even reduce costs. These programmes are also useful to help identify theft and medical frauds. In order to accommodate the growing population, big data will assume a more significant role in improving healthcare and patient satisfaction by reducing friction in the workflow.

In Conclusion
The set-up of the healthcare industry has not changed must in a century. It still consists of doctors, medical professionals and a clinic or a location with waiting areas for patients. Now there is the added use of computers for filling and storing patient data as opposed to old forms and appointment books.
We are in a post-digital era, where despite the healthcare sector being a cautious adopter of digital technology, we can certainly expect significant changes over the next few years. These new changes and technology will push the digital transformation agenda and engage the people they need to please.
If you are interested in implementing digital transformations in your healthcare organization, you can contact App Scoop mobile app developers on: https://app-scoop.com/contact-us.html.